Privacy Policy

Introduction

Pizza Depot ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzadepot.ca, use our mobile application, place an order, or interact with us in any way.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services. By accessing our website, placing an order, or using our services, you consent to the collection, use, and disclosure of information in accordance with this policy.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

When you place an order, create an account, subscribe to our newsletter, participate in promotions, or contact us, we may collect the following personal information:

• Contact information (name, email address, phone number, delivery address)
• Payment information (credit card details, payment service provider information)
• Account credentials (username and password)
• Demographic information (when you voluntarily provide it)
• Preferences and dietary restrictions (when you provide them)

Order Information

When you place an order with us, we collect information about:

• The items you ordered
• Special instructions or customizations
• Order history and frequency
• Delivery address and preferred delivery times

Usage Information

We automatically collect certain information about your device and how you interact with our website or app, including:

• IP address, browser type, operating system
• Pages visited and time spent on those pages
• Referral sources
• Device information (including mobile device identifiers)
• Geographic location (with your consent)

Communication Information

If you contact us, we may keep a record of that correspondence, including:

• Customer service interactions
• Feedback and reviews you provide
• Survey responses
• Social media interactions when you engage with our official accounts

How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

• To process and deliver your orders
• To manage payments and prevent fraudulent transactions
• To provide customer support related to your orders
• To send order confirmations and updates

Account Management

• To create and maintain your account
• To recognize you when you return to our website or app
• To save your preferences and order history
• To manage our loyalty program and rewards

Marketing and Communications

• To send promotional offers, newsletters, and information about special events (if you've opted in)
• To personalize your experience and deliver content relevant to your interests
• To invite you to participate in surveys or provide feedback
• To improve our marketing effectiveness

Service Improvement

• To analyze usage patterns and improve our website and app functionality
• To develop new products, services, and features
• To conduct research and analytics to improve our menu offerings
• To troubleshoot technical issues

Legal and Safety Purposes

• To comply with legal obligations
• To enforce our terms and conditions
• To protect our rights, privacy, safety, or property
• To detect and prevent fraud and other illegal activities

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who help us operate our business and deliver services to you, including:

• Payment processors
• Delivery partners
• Marketing and advertising partners
• Analytics providers
• Customer service providers
• Cloud hosting and storage providers

These service providers are contractually obligated to use your information only as directed by us and in a manner consistent with this Privacy Policy.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:

• Enforce our rights arising from contracts
• Protect the rights, property, or safety of Pizza Depot, our customers, or others
• Prevent or investigate possible wrongdoing in connection with our services

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, with third parties for marketing, advertising, research, or similar purposes.

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Our security measures include:

• Encryption of sensitive data in transit and at rest
• Secure network infrastructure with firewalls and intrusion detection
• Regular security assessments and vulnerability testing
• Access controls and authentication for our systems
• Regular staff training on security practices

If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

Access and Correction

You can access and update much of your personal information through your account settings. You may also contact us directly to request access to, correction, or deletion of your personal information.

Data Portability

You may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

Deletion

You may request that we delete your personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

Objection and Restriction

You may have the right to object to our processing of your personal information or ask us to restrict processing in certain circumstances.

Marketing Communications

You can opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. Even if you opt out, we may still send you non-promotional messages, such as order confirmations or customer service communications.

Cookies and Tracking Technologies

You can manage your cookie preferences through your browser settings. Please note that certain features of our website may not function properly if you disable cookies.

Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our website does not currently respond to "Do Not Track" signals.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites.

Managing Your Cookie Preferences

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.

For more information about cookies and how to manage them in your browser, please visit www.allaboutcookies.org.

Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.